English is an official language in the Philippines, which is the third-largest English-speaking country in the world. Philippines speak English with an American accent, making it a prime location for voice support.

With a median age of 24, the Philippines boasts one of the youngest populations in the world. The vast majority of Filipinos are in their prime working years, with a huge percentage of them looking to find customer support careers they can grow for decades to come.

With three decades of outsourcing experience, the Philippines is a proven place to find unrivaled talent. Thousands of organizations have successfully scaled with Philippines business process outsourcing (BPO).

The Philippines has a relatively low cost of living, which means it’s a cost-effective place to build an outsourced support team. Companies can pay top-of-market for the best talent in the country, yet still see significant cost savings over hiring employees in the USA.

Thanks to a robust education system, residents of the Philippines boast one of the highest literacy rates on the planet at 99.27%. Public and private universities have enrollments exceeding 3 million students, promoting ongoing access to highly qualified talent.

The Philippines’ Data Privacy Act of 2012 is one of the most rigid frameworks in the world, which allows for confident outsourcing for highly sensitive industries like healthcare and financial services. Combine that with world-class security from Peak Support for even more peace of mind.

The country’s location makes it ideal for U.S.-based businesses wanting 24/7 support through outsourcing customer service in the Philippines. Our Philippines-based teams can work any shift. Your customers get the same stellar service your brand is known for, no matter when they need it.