Resources

The Critical Chatbot KPIs You Should Track in 2024

We explore the critical chatbot KPIS you should track in 2024.Gartner predicts that chatbots will become the primary support channel for a quarter of all organizations by 2027.

Crafting an RFP to Outsource Customer Support

A comprehensive guide to creating a winning Request for Proposal that ensures successful outsourcing of your customer support services.

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

The ROI of Customer Support

The ROI of Customer Support delves into the tangible financial benefits that a well-integrated support team can bring to a business, highlighting how strategic customer service can directly influence profitability and growth.

A Complete Guide to Trust & Safety

A comprehensive guide to understanding both Trust & Safety and Content Moderation, including what they are, why they’re important, and how to do them well.

A Complete Guide to Voice of the Customer Analytics

A comprehensive guide that delves into the world of Voice of the Customer (VoC), providing you with the tools and techniques to effectively capture, analyze, and leverage customer feedback.