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5 Ways to Use Your Customer Support Team to Drive Revenue
Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.
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The Top Three Benefits of Outsourcing Operations
The top 3 advantages of outsourcing operations for businesses, including cost savings, increased efficiency, and access to specialized expertise, offering valuable insights for organizations considering outsourcing as a strategic decision.
How to Build a Call Center Staffing Model
A comprehensive guide on creating an effective staffing model for call centers, offering practical tips and strategies to optimize workforce management and ensure efficient operations.
Call Center Outsourcing: What it is and How Much it Costs
An in-depth overview of call center outsourcing, explaining its definition, benefits, and factors that influence the cost, offering valuable insights for businesses considering outsourcing their call center operations.
Peak Support Q&A: Jose Arenas
Peak Support Monthly Q&A provides insights into Jose Arenas personal interests, achievements, and experiences, showcasing his role as the Director of Operations at Peak Support.
Standard Operating Procedures: Why companies Need Them
The importance of implementing standard operating procedures in businesses, highlighting how they enhance efficiency, consistency, and productivity, ultimately leading to improved performance and success.
The Importance Of Process Improvement
The Importance Of Process Improvement underscores the significance of continuously improving business processes, highlighting how it enhances productivity, efficiency, customer satisfaction, and overall organizational success.
Peak Support Q&A: Christian Lou Manguiat
Peak Support Monthly Q&A provides insights into Christian Lou Manguiat’s personal interests, achievements, and experiences, showcasing his role as the Employee Engagement Manager at Peak Support.
Peak Support hires Stephen Lowe as Chief Information Officer
Stephen brings more than 25 years of technology and security experience to Peak Support, much of it within the business process outsourcing industry.
Peak Support Q&A: Shiela May Ordaniel
Peak Support Monthly Q&A provides insights into Shiela May Ordaniel’s personal interests, achievements, and experiences, showcasing her role as a Team Lead at Peak Support.
