E-Books
Crafting an RFP to Outsource Customer Support – Includes a Complete RFP Template
A comprehensive guide to creating a winning Request for Proposal that ensures successful outsourcing of your customer support services.
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Trust and Safety in Gaming
A comprehensive guide to learn why Trust and Safety should become a foundational focus in your gaming platform’s operations to protect players and foster a secure, enjoyable environment
Building Human Connections with Customers
Essential Strategies and Best Practices for Building Human Connections with Customers
How to Outsource Customer Support in the Gaming Industry
Essential Strategies and Best Practices for Outsourcing Customer Support in the Gaming Industry
How to Scale Customer Service Teams For The Holidays
Essential Strategies and Best Practices for Enhancing Customer Support During Peak Seasons
Outsourcing Customer Support for SaaS
Our comprehensive ebook, Outsourcing Customer Support for SaaS, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.
Unlock the Power of Outsourcing
Our comprehensive ebook, How to Outsource Customer Support, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.
A Complete Guide to Trust & Safety
A comprehensive guide to understanding both Trust & Safety and Content Moderation, including what they are, why they’re important, and how to do them well.
A Complete Guide to Voice of the Customer Analytics
A comprehensive guide that delves into the world of Voice of the Customer (VoC), providing you with the tools and techniques to effectively capture, analyze, and leverage customer feedback.
A Complete Guide to Live Chat for Customer Support
A comprehensive guide to learn why live chat should become a foundational tool in your customer support team’s daily routine
