The ROI of Customer Support

The ROI of Customer Support delves into the tangible financial benefits that a well-integrated support team can bring to a business, highlighting how strategic customer service can directly influence profitability and growth.

The First 90 Days for New CX Leaders

A comprehensive guide for new customer experience leaders, offering practical strategies and insights to navigate the initial phase of their role and drive impactful results.

What is Automatic Call Distribution?

A clear and concise explanation of automatic call distribution (ACD), its benefits, and how it optimizes call routing in contact centers to improve customer service and agent productivity.

What are Customer Success Specialists?

An explanation of the role and responsibilities of customer success specialists, highlighting their importance in ensuring customer satisfaction, retention, and long-term success for businesses.